This document in accordance with Clause 2, Article 437 of the Civil Code of the Russian Federation has the status of a written public offer addressed to legally capable individuals (hereinafter – the “Offer”).
The Agreement shall be considered to be concluded from the moment of acceptance of the offer by means of actions, stipulated in the Offer, which mean full and unconditional acceptance of all conditions of the Agreement by you (the Buyer) without any exceptions and limitations. The terms and conditions of the Agreement are stated below.
Main terms used in the Agreement.
For the purposes of this Agreement the following terms have the following meaning: the Buyer is a capable individual who places orders and purchases Goods from the Seller through korolkovabeauty.com online store for his personal, family, household and other needs not related to business activities. Website is the Internet website located at https://korolkovabeauty.com, use (administration) rights of which belong to the Seller and on which korolkovabeauty.com online store is located. The online store korolkovabeauty.com or the online store is an Internet service located on the Website, and allowing Buyers to purchase Goods on the terms of this Offer. Goods are cosmetic products, presented for sale on the Website. Order is a form duly filled in by the Buyer, which contains information about the Goods purchased by the Buyer, the selected methods of Goods delivery and payment, sent to the Seller with the use of the Website. Preliminary order or pre-order is the Buyer’s order of Goods that are not on sale at the moment of ordering.
1. General Provisions
1.1. Sale of Goods by the Seller to the Buyer is regulated by the current legislation of Russia, including: Civil Code of the Russian Federation, the Federal Law № 2300-1 as of February 7, 1992 “On Protection of Consumer Rights”, the RF Government Decree № 612 as of 27.09.2007 “On approval of the rules of sale of goods by distance method”, the Government Decree № 55 as of January 19, 1998, “On Approval of the Sale of certain types of goods, a list of durable goods, which are not subject to the buyer’s claim for gratuitous provision of a similar product for the period of repair or replacement of the list of non-food goods of adequate quality, which shall not be returned or exchanged for a similar product of different size, shape, dimension, style, color or configuration”.
1.2. Amendments (additions) to this Offer shall be made by the Seller unilaterally. Buyers shall be notified of changes (additions) to this Offer by mandatory publication of the new version of the Offer on the Website. All changes (additions) made by the Seller in the present Offer come into force and become binding for all Buyers from the moment of publication of the new edition of the Offer on the Website. In case of disagreement with the changes of the Offer, the Buyer has the right to unilaterally withdraw from the Agreement. All appendices, amendments and additions to this Offer shall be its constituent and integral part.
1.3. The use of the Website implies the Buyer’s obligatory full and unconditional consent to this Offer, otherwise the Buyer will not be provided with the possibility of making Orders for the Goods.
1.4. The Buyer agrees to the transfer to the Seller and processing of his personal data (as provided in Clause 11 of the Offer) and information on the Order or Orders, and agrees to comply with the conditions of sale of goods by filling the fields in the appropriate columns when placing the Order on the Website. The Buyer hereby agrees and grants the Seller the right to transfer his personal data to the delivery services specified by the Buyer in the Order and agrees to the processing of his personal data by these companies.
2. Information about the Goods
2.1. Information about the Goods is placed on the Website.
2.2. All distributed Goods are put in the civil commerce in an appropriate way and do not violate any rights of third parties.
2.3. The right holder of all text information and graphic, photo and video images of the Goods placed on the Website is the Seller. The Buyer may not use the above-mentioned objects without written consent of the Seller.
2.4. The information materials on the Goods presented on the Website are of a referential nature and may not be perceived as a guarantee of availability of the described Goods’ properties and characteristics. For clarification of information on the Goods, the Buyer may contact the Seller by phone: +7 (913) 002-06-70 or by e-mail korolkovamakeup@gmail.com.
3. Conclusion of the Agreement
3.1. The Buyer’s use of the Website means the conclusion of the Agreement (acceptance of this Offer) on the terms and conditions of this Offer. By using the Website, the Buyer confirms their acquaintance with the terms and conditions of this Offer and other agreements posted on the Website and regulating the relationship of the Parties.
3.2. The Buyer shall use the Website without registration. However, the purchase of Goods is carried out with the use of the Buyer’s contact personal data.
3.3. By using the Website without registration, the Buyer confirms and guarantees that they are acquainted with the terms and conditions of this Offer and other agreements regulating the mutual relations of the Parties and posted on the Website. The Buyer is responsible for the accuracy of the information provided to the Seller.
3.4. The Seller is not responsible for the accuracy and reliability of the information provided by the Buyer when entering the contact information.
3.5. The Seller reserves the right to refuse selling the Goods should any doubts about the accuracy of the contact information or delivery address provided by the Buyer occur.
4. Order placement
4.1. The Order is placed by the Buyer on the Website by adding the purchased Goods to the shopping cart. When placing the Order, the Buyer shall fill in all the fields of the relevant form.
4.1.1. The data transferred by the Buyer includes, but is not limited to, the following fields: last name and first name of the Buyer or other person receiving the Order in the interests of the Buyer, method and address of delivery of the Order (including the name of the settlement on the territory of the Russian Federation and the postal code), method of payment, contact phone number of the Buyer.
4.2.3. To fulfill the Order, the Buyer sends the completed Order to the Seller by clicking the appropriate button in the Order form.
4.4. The Buyer has the right to indicate a person authorized by the Buyer to receive the Order in the Buyer’s interests. In this case, the power of attorney to represent the interests of the Buyer will be considered issued directly to a third party in accordance with clause 1 of Article 185 of the Civil Code of the Russian Federation. When the Buyer pays online by bank card for the Order in accordance with the procedure set out in clause 6.3.1. of this Offer, the Seller has a right to request a copy of the payment document for the sold Goods and identity documents when delivering the Goods.
5. Acceptance of the Order by the Seller
5.1. The Order is considered to be accepted by the Seller after the Buyer has received an e-mail confirmation of Order creation and a message confirming the status of the accepted Order, which also confirms the availability of goods. The Order shall be fulfilled by the Seller within the period specified in clause 7 of this Offer, provided that the Buyer has paid for the Goods. The Seller is obliged to proceed with the execution of the Order only in case of payment for the Goods in accordance with clause 6.3.1.
5.1.1. The date of payment is the date of receipt of money funds to the Seller’s current account.
5.2. After receiving the Order, the Seller is obliged to call the Buyer to confirm the Order and check the delivery details. The Seller reserves the right to cancel the Buyer’s Order at the stage of its confirmation by phone.
6. Terms of Payment for Goods
6.1. The Goods price is specified on the Website directly next to the Goods. The Goods price is specified and payable in rubles in the manner specified in clause 6.3 of the Offer. The Goods’ price includes taxes payable in accordance with the current legislation of the Russian Federation.
6.2. Seller has the right to unilaterally change the price of Goods without notice. However, the Seller has no right to change the price of the ordered Goods in the Buyer’s Order after the Order has been accepted by the Seller in accordance with the procedure specified in section 5 of the Offer.
6.3. Payment for Goods can be made by one of the following methods at Buyer’s choice:
6.3.1. by bank card online when placing the Order. The following bank cards are accepted for payment: Visa, VisaElectron, MasterCard. When paying for the Order with a bank card, the processing of information and payment takes place on the authorization server of the processing center of the Bank. This means that the Buyer’s confidential data (card details) does not reach the Seller. The information is transmitted in encrypted form directly to the authorization server of our payment partner via a secure SSL communication channel. Special Internet payment security technologies VerifedbyVisa and MasterCardSecureCode are used for information transfer. All transactions on the Buyer’s card are carried out in full compliance with the requirements of VISA International and MasterCardWorldwide.
6.3.1. by other methods provided by the payment systems Yandex Money, Alfa Bank JSC, Sberbank JSC, Paypal.
6.4. When paying for the Order by bank card, the Buyer is obliged, upon the Seller’s request, to provide a copy of two pages of the passport of the bank card holder – the spread with a photo, as well as a copy of the bank card from both sides (the card number must be closed, except the last four digits), according to the Rules of international payment systems in order to check the identity of the owner and his right to use the card. The passport can be presented for identification when receiving the Goods.
6.5. The Seller reserves the right to cancel the Order paid by bank card without giving a reason, in particular, if the Buyer fails to provide the documents according to clause 6.4 (by fax or e-mail as scanned copies), including if there is any doubt about their authenticity, within 14 days from the date of the Order. The cost of the Order is returned to the card that was used to make the payment.
7. Order Fulfillment and Delivery
7.1. The Seller delivers the Goods on the territory of the Russian Federation and other countries of the world.
The Goods within one Order are delivered simultaneously. At Buyer’s request, the Goods from several Orders may be combined into one shipment and delivered simultaneously. In this case, the delivery time shall be calculated from the moment of the last Order to be combined.
The moment of transfer of title to the Goods to the Buyer shall be the moment of transfer of the Goods, confirmed by signing the shipping documents, provided the Goods are paid for in full. Upon receipt of the Goods, the Buyer shall carefully inspect the packaging of the Goods and the Goods themselves for defects. If there are defects in the packaging or the Goods, the Buyer shall draw up a corresponding report together with a representative of the delivery service. By accepting the Goods and signing the shipping documents without any comments, the Buyer confirms the absence of defects in the Goods.
7.2. Delivery within Russia is made by the Seller’s delivery service after confirmation of the status of the Order processing by the Seller, availability of goods and payment under the terms stipulated by clause 5 of the Offer.
Delivery within Russia shall be made in accordance with the cost of delivery to the specific region, and the Buyer shall pay for it after the calculation along with the cost of the Goods.
7.3. The Buyer can also pick up the goods himself at the goods pickup point at the address specified on the Website when placing the order with the type “pickup”.
7.4. Delivery to other regions of Russia, as well as international delivery (not specified in clause 7.2. of the Offer) is made by the Seller’s delivery service. Delivery time is set by the Seller’s delivery service.
7.5. The Seller is not responsible for possible delays in delivery due to unforeseen circumstances beyond the fault of the Seller. When the Goods are delivered by delivery service, the specific time of delivery shall be agreed directly with a representative of the delivery service. In the event that the Seller and/or the delivery service representatives are unable to contact the Buyer at the coordinates left by the Buyer within 3 (three) days, the Order may be cancelled and returned to the Seller. In this case, the Buyer is obliged to reimburse the Seller the cost of delivery at the rate (specified in clause 7.2. of the Offer). The refund to the bank card will be made after deducting the cost of delivery.
8. Cancellation of the Order. Return of Goods of Proper Quality
8.1. The Order in the online store https://korolkovbeauty.com can be cancelled at any time before the payment and delivery. To cancel the Order it is necessary to notify by e-mail korolkovamakeup@gmail.com or by phone specified on the Seller’s website.
8.2. According to Article 26.1 of the Law “On Protection of Consumer Rights”, as well as clause 21 of the Russian Federation Government Decree as of 27.09.07 “On approval of the rules of sale of goods by distance method”, the Buyer has the right to refuse the goods at any time before transfer of the goods, and after transfer of the goods within 14 days.
8.3 According to Article 25 of the Law on “Protection of Consumer Rights”, the consumer has the right to exchange non-food goods of proper quality for similar goods from the seller, from whom the goods were purchased, if the goods were not suitable in shape, dimension, style, color, size or completeness. The list of goods of proper quality, which are not subject to exchange, approved by the Government Decree № 55 as of 19.01.1998, in accordance with which the goods are not subject to return or exchange, including goods of proper quality:
Personal hygiene items (combs, hairpins, headbands, hair curlers, wigs, hairpieces and other similar goods); Perfume and cosmetic products; as well as other goods approved by the above Resolution.
8.4. Return of Goods of proper quality is possible without stating the reasons, if the Goods have not been used, its trade dress (packaging, seals, labels), consumer properties, as well as the document confirming the fact and conditions of purchase of the specified goods (sales or cash receipt) are preserved. Goods purchased from other companies are not accepted for return.
8.5. In order to return the Goods, the Buyer must do all of the following:
Carefully pack the Goods (with all accessories and a complete set of accessories specified in the documentation for the Goods) in the Seller’s original packaging; Fill in 2 copies of the application for the return of goods of proper quality (will be sent to you by mail in case of initiation of return). The application must include payment details for the refund:
Name; Beneficiary bank name; Beneficiary bank BIC; Correspondent account; Current account. Copy of passport. In case of payment by bank card, the application for return of goods of proper quality must contain details of the bank card which was used to pay for the return Goods.
Attach the original or a copy of the cash receipt of the courier or the receipt from the post office, as proof of payment for the parcel with the return Goods.
To attach the original or a copy of the cash receipt or the receipt from the post office as a proof of payment for the return Goods parcel. Provide passport data and enclose a copy of your identity document (according to CBRF Regulation No. 373-P “REGULATIONS ON THE PROCEDURE FOR CASH TRANSACTIONS WITH BANKNOTES AND COINS OF THE BANK OF RUSSIA ON THE TERRITORY OF THE RUSSIAN FEDERATION” as of October 12, 2011). Attach the sale receipt or cash receipt, completed application form provided by the Seller, as well as a copy of an ID, and send them to the Seller through the Russian Post office with the order, indicating the full cost of enclosure and the list of enclosed Goods at the address of the Seller: 20, Eltsovskaya Str., Novosibirsk, 630001, Elena Korolkova.
8.6. Goods delivered within Russia shall be returned by the Buyer to the Seller by any possible way.
Return of the goods shall be at the expense of the Buyer. Sending the return Goods with the payment on delivery is not allowed. The Buyer shall bear all the risks associated with failure to comply with the procedure for returning the Goods.
8.7. In the event of the return of Goods of proper quality, the cost of the Goods shall be refunded to the Buyer. The cost of the Goods delivery and return shipment is not compensated to the Buyer.
9. Claims for Goods of improper quality or lack of Goods in the parcel
9.1. Goods of improper quality are Goods that are defective and cannot ensure their functional qualities. Differences in design or design elements, as well as shades of color of the Goods from those stated in the description on the Website do not apply to the defects or non-functionality of the Goods.
9.2. In order to return or exchange Goods of improper quality, the Buyer shall:
Carefully pack the Goods for return (with all accessories and full set of accessories specified in the technical documentation for the Goods) in the Seller’s original packaging; • Fill in 2 copies of the application for return (will be sent to you by mail in case of initiation of return) or exchange of goods of inadequate quality. In case of return of Goods, the following payment details must be indicated in the application for refund: full name; beneficiary bank name; beneficiary bank BIC; correspondent account; current account. In case of payment by bank card, details of the bank card which was used for payment for the return Goods must be indicated in the application for refund.
When filling out the application about the lack of Goods in the parcel, you must enclose an act drawn up jointly with representatives of Russian Post.
Enclose the original or a copy of the courier receipt or the post office receipt as proof of payment for the parcel with the return Goods.
When returning cash it is necessary to provide your passport data or enclose a copy of your ID document (in accordance with CBRF Regulation No. 373-P “REGULATIONS ON THE PROCEDURE FOR CASH TRANSACTIONS WITH BANKNOTES AND COINS OF THE BANK OF RUSSIA ON THE TERRITORY OF THE RUSSIAN FEDERATION” as of October 12, 2011).
Attach the sale or cash receipt, the completed application, as well as a copy of an identity document, and send these to the Seller through the Russian Post office with the order, indicating the full value of the goods and the list of contents at the address: 20, Eltsovskaya Str., Novosibirsk, 630001, Elena Korolkova.
9.3. In case of the return of goods of improper quality or wrong product codes, the postal fee for the return will be reimbursed to you after processing. At the request of the Buyer, the Seller will either exchange the Goods or refund the value of the Goods paid.
10. Refunds:
10.1. If the delivered Order is of improper quality due to a manufacturing defect or damage during transportation, the Buyer has the right to return it or exchange it for a similar goods of proper quality, subject to its availability in stock, as well as to demand the free elimination of defects in the goods or compensation for the costs incurred by the Buyer to eliminate defects in the goods. If similar goods of proper quality are not available in stock, the Buyer may return the goods of improper quality, or wait until the Buyer has the necessary goods.
10.2. Claims for refund of money paid for the goods shall be satisfied within 10 days from the date of receipt of the relevant claim by the Seller (Art. 22 of the RF Law “On Protection of Consumer Rights”). Thus, within 14 days upon return of the goods, the Buyer will be refunded the amount of the goods, and in case of return of goods of improper quality the Buyer will be refunded the cost of goods together with the cost of delivery. The term of crediting of funds to your account depends on the terms established by the internal regulations of the relevant banks.
10.3. If there is a dispute about the causes of defects or the fact of using the Goods and the preservation of their trade dress, an independent expert examination of the Goods will be conducted. The Buyer has the right to participate in the examination of the quality of the Goods and to challenge the conclusion of the examination in court. The requirements for the return of the amount of money paid for the Goods during the examination are subject to satisfaction within 20 days from the day of the presentation of the relevant requirement.
10.4. In order for the funds to be returned to the Buyer, the Goods shall be sent in any way with the possibility of confirmation of the receipt.
10.5. If the Buyer rejects the Goods (return of the Goods) after payment has been made and the Goods have been received, the Buyer will receive a refund, regardless of the cash or non-cash payment method for the Goods, by transferring the appropriate amount to the bank account specified by the Buyer or by transferring it to the bank card from which the payment for the order was made, respectively.
10.6. The refund shall be made on the basis of a written application indicating the full name and details of the refund and only upon presentation of an identity document (passport or a replacement document). Confirmation of the fact of payment with the provision of supporting documents is a prerequisite for the refund.
10.7. In the event of cancellation/partial cancellation of the Order initiated by the Seller, the refund of the cost of Goods shall be made with the mandatory submission by the Buyer of an email indicating the payment details sent to korolkovamakeup@gmail.com from the email address specified when placing the order.
11. Confidentiality and protection of the Buyers’ personal data
11.1. When paying for goods on the Website, the Buyer shall provide IE Romanova with the following data: Name, Surname, e-mail address, telephone number and address for delivery of Goods. The Seller has the right to use this information to fulfill its obligations to the Buyer.
11.2. By registering on the Website, the Buyer consents to receive promotional newsletters from the Seller. These newsletters contain information on upcoming promotions and other activities of the Seller, including promotional mailings and special offers. Newsletters are received in the form of an email to the address and/or a short message (sms) to the phone number specified by the Buyer during registration. Advertising and information materials may be presented in the form of paper and souvenir products, enclosed in the Buyers’ orders and delivered to the specified postal address in the form of letters and parcels.
The Buyer may unsubscribe through a link in any newsletter.
11.3. By providing their personal data when making purchases on the Website, the Buyer gives the Seller their voluntary consent to process and use their personal data for the purposes specified in the Seller’s Charter, as well as for the Seller’s promotion of their goods and services, in various ways, including by performing automated analysis of personal data. The Seller undertakes not to disclose the information received from the Buyer to third parties, with the exception of agents and third parties acting under contract with the Seller and involved in the fulfillment of the Seller’s obligations to the Buyer. This consent may be withdrawn only upon notifying the Seller as stipulated in clause 11.4 hereof.
11.4. If the Buyer does not want his personal data to be processed, he shall contact the Seller’s Customer Service by sending an email to korolkovamakeup@gmail.com
12. Miscellaneous
12.1. The law of the Russian Federation shall apply to the relations between the Buyer and the Seller.
12.2. In case of any complaints from the Buyer, the Buyer shall contact the Seller’s Customer Service by phone or by e-mail, specified in clause 12.5 of the Offer.
12.3. All disputes that may arise shall be resolved through negotiation. If no agreement is reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
12.4. Recognition by the court of invalidity of any provision of this Offer does not entail the invalidity of the remaining provisions of the Offer.
12.5. The following contact details can be used for all additional questions:
by phone: in Novosibirsk +7 913 002 06 70 or by e-mail: korolkovamakeup@gmail.com
12.6. All notifications shall be made in the ways specified in this Offer. All notifications sent by e-mail shall be valid if made using the addresses specified in this Offer, the Order or the registration form.
